Introduction
hazelgleam ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard personal information when you use our website and services.
We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We may collect and process the following categories of personal information:
Information You Provide
- Name and contact details (email address, postal address)
- Property requirements and preferences
- Correspondence and communication records
- Service enquiries and feedback
Information Collected Automatically
- Technical data including IP address, browser type, and operating system
- Usage data including pages visited and time spent on our website
- Cookie data as described in our Cookies Policy
How We Use Your Information
We use personal information for the following purposes:
- To respond to enquiries and provide requested services
- To communicate about property opportunities matching your requirements
- To improve our website and services
- To comply with legal obligations
- To protect our legitimate business interests
Legal Basis for Processing
We process personal data on the following legal grounds:
- Consent: Where you have given explicit consent for specific processing activities
- Contract: Where processing is necessary to fulfil a contract with you or take pre-contractual steps at your request
- Legal obligation: Where processing is required by law
- Legitimate interests: Where processing is necessary for our legitimate business interests, provided these do not override your fundamental rights
Data Sharing
We do not sell personal information to third parties. We may share data with:
- Property owners and landlords (with your consent, for property viewing purposes)
- Service providers who assist our operations (under appropriate data protection agreements)
- Legal and regulatory authorities when required by law
Data Retention
We retain personal information only as long as necessary for the purposes outlined in this policy. Enquiry data is typically retained for three years unless you request earlier deletion. Transaction records may be kept longer for legal compliance purposes.
Your Rights
Under data protection law, you have rights including:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Rights related to automated decision-making
To exercise these rights, contact us at [email protected]
Data Security
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
International Transfers
Your data is primarily stored within the United Kingdom. If transfers outside the UK become necessary, we ensure appropriate safeguards are in place in accordance with data protection regulations.
Changes to This Policy
We may update this privacy policy periodically. Significant changes will be communicated through our website. Continued use of our services after changes indicates acceptance of the updated policy.
Contact Us
For questions about this privacy policy or our data practices, contact:
hazelgleam
47 Kingsway
Stoke-on-Trent, ST4 1JH
United Kingdom
Email: [email protected]
Supervisory Authority
You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. Visit ico.org.uk for more information.